The UK's favourite DIY store found itself embroiled in controversy this week after two books titled "White Supremacy" were included in the background of a wooden radiator cover product on its website.
B&Q has since apologised and said the product was offered by a third-party seller which it has now suspended and the item has also been removed from its site.
The image was brought to attention after someone on Twitter shared a screenshot of the listing, and wrote: "Uhhh B&Q can you explain why you have a product picture featuring two books that say 'white supremacy'????"
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Other users were outraged: “Just WOW !!! Someone’s gotta be sacked for that,” said one. Another wrote: "Who are you trying to kid @BandQ? Deeply apologetic really doesn't cut it!
“The systems of the industry don't work for me. I'm paving my own way."
"How was this actually missed? I am certain that this went through several departments/teams and dept heads before being signed off.
"I for one will take my business elsewhere."
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B&Q did issue a statement on social media in a series of posts.
"We deeply apologise for the offence this may have caused from a product that was offered for sale by a third-party seller. B&Q is committed to creating an inclusive place for our colleagues to work and our customers to shop, and in this instance [1/3]
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“This product was not picked up by our screening process. We can confirm we suspended the seller and removed the product, and all images associated with it, from http://diy.com as soon as we became aware of the content. [2/3]”
“We are actively reviewing our screening process to prevent this happening again, as we are committed to maintaining a respectful and inclusive online environment. [3/3]”
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